golbat's Privacy Policy

2.1 — Information provided at account registration

When you create an account on golbat, you are required to provide the following information:

• Full name (as on your national ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (for OTP verification)
• Email address
• Password of your choice
• Mobile banking account details (bKash, Nagad, Rocket, or Upay — for processing transactions)

2.2 — Information collected automatically while using the service

When you use our platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Time of visit, duration, and navigation path
• Game session data — which games were played, for how long, and how much was bet
• Transaction history — deposit and withdrawal amounts and times
• Cookie and local storage data (see section 5 below for details)

2.3 — Documents required for identity verification

During the account verification (KYC) process, copies of the following documents may be requested:

• Photo of national ID card (NID) or passport
• Selfie of the user (to match against the document)
• Information confirming ownership of the mobile banking account

This information is used solely for identity verification and fraud prevention.

3.1 — Operating and improving the service

golbat uses the information you provide for the following purposes:

• To create and manage your account
• To process deposits and withdrawals
• To deliver bonuses and promotional offers correctly
• To improve customer support services (live chat and email)
• To identify and resolve technical issues on the platform
• For security monitoring and fraud detection

3.2 — Fulfilling legal obligations

Some information is retained as required by law. In particular, transaction records, identity verification documents, and account activity logs must be kept for a specified period.

3.3 — Ensuring responsible gaming

Your gaming activity data is analysed under our Responsible Gaming policy. This helps identify early signs of problematic gaming behaviour and, where needed, alert users or offer self-restriction options.

3.4 — Communication and notifications

Your mobile number and email are used to:

• Send transaction confirmation messages
• Send OTPs and security codes
• Share important account-related information
• Send promotional messages with your consent (which can be withdrawn at any time)

4.1 — Payment processors

Information needed to complete transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateway. This information is used only to carry out the specific transaction.

4.2 — Game software providers

Session data required for the smooth operation of software from our game partners — including Pragmatic Play, Evolution, PG Soft, JILI, and Spribe — may be transmitted to their servers. This data does not include your personal identity.

4.3 — Legal authorities

golbat may be required to disclose your information in response to a court order, a lawful request from an investigating authority, or other legal requirements. In such cases, only the minimum information legally required will be provided.

4.4 — Technical service providers

golbat uses trusted third-party services for cloud hosting, data analytics, and cybersecurity. These providers operate under golbat's instructions and may not use your information for their own purposes.

5.1 — What cookies are and why we use them

Cookies are small text files stored on your device. golbat uses cookies for the following purposes:

• Essential cookies: To keep your login session active and maintain security
• Functional cookies: To remember your preferred language and settings
• Analytics cookies: To understand which pages are used most and improve the service

5.2 — Managing cookies

You can block or delete cookies from your browser settings. However, disabling essential cookies may prevent login and some services from working correctly. Check your browser's help section for more details.

6.1 — Encryption

All data transmitted on our website and app is protected by SSL encryption. Your password and financial information are stored in encrypted form — no staff member can read them directly.

6.2 — Access control

Access to your information is limited to staff who need it. Every access is logged and regularly audited.

6.3 — In the event of a security breach

If a data security breach occurs and your information is at risk, golbat will notify you as quickly as possible and take the steps necessary to address the situation.

7.1 — Active accounts

While your account is active, we retain your profile information, transaction history, and gaming records. This is necessary for operating the service.

7.2 — After account closure

Even after an account is closed, certain information must be retained for a set period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

8.1 — Right to access your information

You can request to view the personal information stored in your account. We will make sure you are informed about what data we hold.

8.2 — Right to correct your information

If any information in your profile is incorrect, you can request a correction. However, once identity verification documents have been approved, additional verification may be required to change them.

8.3 — Right to opt out of promotional messages

You can unsubscribe from promotional emails or SMS at any time. This will not stop transaction-related and security notifications — those are part of the service.

8.4 — Right to close your account

You can close your golbat account at any time. Contact our customer support to do so. golbat's support team is available 24/7, seven days a week, in both Bengali and English via live chat and email.

9.1 — Age restriction policy

golbat strictly enforces a 21+ age limit. We do not knowingly collect information from anyone under the age of 21. Age is verified at account creation and confirmed again during the KYC process.

9.2 — If a minor is identified

If an account holder is found to be a minor, the account is immediately suspended, the associated information is deleted, and legal action is taken if necessary.

10.1 — Notification of changes

golbat may update this privacy policy from time to time. For significant changes, you will be notified by email or an in-app notification. The effective date of the updated policy will be shown at the top of this page.

10.2 — Continued use means consent

If you continue using golbat after a policy change, it will be assumed that you have agreed to the updated terms. If you do not agree with any change, you have the option to close your account and stop using the service.

11.1 — For privacy-related questions

If you have any questions, complaints, or requests about this privacy policy, please get in touch with us:

• Live Chat: directly from any page on the site
• Email: [email protected]

Our support team is available 24/7, seven days a week, in both Bengali and English. To learn more, visit our About Us page.